Shipping policy
Shipping Policy
Last updated: August 16, 2026
Thank you for shopping with us. We are committed to getting your order to you as safely and quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.
Please note that orders may take slightly longer to process during holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
Delivery times vary depending on your location and the shipping method available for your order.
Estimated delivery times are:
* United Kingdom: 5–12 business days
* United States: 5–12 business days
* Canada: 7–15 business days
* Australia & New Zealand: 7–15 business days
* Other international destinations: 7–20 business days
These are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address, the items in your order, and the available shipping method.
From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website or at checkout.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided when placing your order.
Please allow 2–5 business days for tracking information to become active after your order has been shipped.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or additional fees charged by their local authorities.
We are not responsible for delays caused by customs.
Delivery Delays
While we work with shipping carriers to deliver orders within the estimated timeframe, we cannot guarantee a specific delivery date.
If your order is delayed beyond the estimated delivery period, please contact us and we will assist you in tracking the shipment.
Incorrect or Incomplete Address
Please ensure that your shipping address is correct and complete before submitting your order.
If you provide an incorrect or incomplete address and the package is returned to us or cannot be delivered, additional shipping charges may apply before we can resend the order.
If you notice an address error immediately after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and/or product.
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery carrier. If you still cannot locate the package, contact us and we will assist where possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through the contact information provided on our website.
We appreciate your business and thank you for shopping with us.